General Information Acknowledgements: Orders are acknowledged upon receipt. Combined Quantity Pricing: Not available. Illustrations: Logos used in the catalog are for illustrative purposes only. They do not imply endorsement, nor are items with those imprints available to anyone other than parties expressly authorized by the owner of such designs. Less Than Minimum Charges: Imprinted orders $50.00 ; Unimprinted orders $20.00. Less than minimum charges will apply for any item for which the minimum quantity is not ordered. From November 24 through December 24, less them minimum orders cannot be processed. Perishability: Natural cheeses and smoked meats need to be refrigerated within 24 hours of receipt. Chocolates and nuts should be stored in a cool, dry place. Returns: Requests for returns must be made within 5 days of receipt. Credit will not be issued for returns made without a return authorization number. Restocking charges will apply to all returns. Because of their perishable nature, smoked meats and cheese cannot be returned for credit. Seasonal Availability: From March 1 to November 1, certain items that can normally be shipped by ground may require special packaging or special shipping. Contact us for details. Substitutions: Factory reserves the right to substitute items of greater or equal value if necessary to insure on-time shipment. When Canadian shipment is requested for items not available for Canadian shipment, factory will substitute similar items that qualify.

Production & Shipping Information   Production Time: 5 working day from receipt of complete order for imprinted and unimprinted orders. Complete order means: purchase order, artwork, enclosure cards, shipping instructions and complete and accurate mailing list if individual shipment is requested.  Rush Service: Usually available at an extra charge. Contact us prior to placement of order to obtain ship date. Methods: Standard: UPS Ground?. Best: Overnight, 2 Day, or 3 Day service available. Orders that request shipping charges to be prepaid and added to the invoice will have the gross freight charges added. Addresses: Addresses must contain name, street addresses, apartment or suite numbers, city, state and correct zip code. UPS and Federal Express will not deliver to PO boxes and will not accept addresses without correct zip code. The cost to find and correct zip codes is $5.00 per package. Factory cannot be responsible for lost or delayed packages because of insufficient address. Credit is not provided for packages that are returned because of inadequate or inaccurate address. Non-pershiable items are given to the Salvation Army, perishable items are destroyed. C.O.D. Shipments: Not available. Foreign Shipments: Because of changes in customs procedures, foreign shipments to destinations other than Canada can no longer be accommodated. $20.00 per location plus shipping charges. Preparation of export documents is $40.00 per location. Individual shipment via the Postal Service do not require export documents. Shipping Weights: Approximate shipping weights are shown in online catalog. Dimensional weights used for determining air shipment charges are higher for certain gift baskets. Refer to price grids for dimensional weights. Shipping Dates: Desired ship date must be specified. Allow adequate transit time from Wisconsin factory. Please indicate "in hand date". Factory cannot be responsible for delivery date, as transit time is not in its control. If you need assistance in determining ship date, contact factory. Most carriers do not guarantee transit time during December. Split Shipment: $10.00 per shipment. Bills of Lading: For shipments via carriers that require a bill of lading or airbills, factory will prepare bills at $5.00 each.

Extra Services Art charges (No art charge when camera-ready art is provided)     Simple (typesetting, paste-up, minor clean-up) $25.00   Drop halftone, screen, or shadowing (1/2 hr. minimum) 90.00 per hour Reverse art 15.00   Revisions to art 25.00 each Cancellations (plus cost of work already completed) 100.00   Corrections to zip code or finding zip code 4.00 each Change of copy 30.00   Enclosure of gift cards (when supplied by customer):     All cards the same No Charge Cards to be matched to each recipient 1.00 each Cards to be enclosed in provided envelope 0.50 each Foreign shipment (plus shipping & document charges) 20.00 per location Gift cards:     Same message on all cards (limit 12 words) 3.00 each Various messages on cards (limit 12 words) 8.00 each     Insurance and handling (bulk shipments only) 3.20 per carton Less than minimum (not available from Nov. 24 - Dec. 24)     Imprinted 50.00 per item Unimprinted 20.00 per item Line drawings 90.00 each National cuts (Augustine Blue Book numbers required) 30.00 each Oversize imprints (Firebranding only) 100.00 per order Paper Proofs 5.00 each Preparation of export documents 40.00 per location Preparation of bills of lading or airbills 5.00 each Rebilling charge 25.00   Return of art 5.00   Second position imprint 4.00 each Special imprint location 100.00 set-up Split shipments 10.00 each